Certainly! Here's a Return Policy template for Bloody Pumpkin, your Halloween toy store:
Return Policy
Thank you for shopping at Bloody Pumpkin! We want you to be completely satisfied with your purchase.
Return Eligibility
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged or not in their original condition may not be eligible for return.
Initiating a Return
To initiate a return, please follow these steps:
- Contact us at bloodypumpkin101@gmail.com within 14 days of receiving your order to request a return authorization.
- Provide your order number and details about the item(s) you wish to return.
- Once your return request is approved, we will provide you with further instructions on how to return the item(s).
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.
Refunds
Upon receiving your returned item(s) and verifying their condition, we will process your refund. Refunds will be issued to the original method of payment used for the purchase. Please allow up to 5-7 business days for the refund to reflect on your account, depending on your payment provider.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you need a replacement item, simply return the original item for a refund and place a new order for the replacement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at bloodypumpkin101@gmail.com. We will work with you to resolve the issue promptly, including arranging for a replacement or issuing a refund.
Contact Us
If you have any questions about our Return Policy, please contact us at bloodypumpkin101@gmail.com or visit our website at www.bloodyPumpkin.site.